FAQ

Q: What materials do you use for your clay figurines and plate?

We sculpt each animal figure from high quality clay, carefully baking them to perfection in our oven. Crafted with love by hand, each creature has their own alluring and unique character and look. As all orders are handmade, there may be very minor variations of the products compared to the pictures on the store.

Furthermore, our plates are made from eco-friendly natural resources such as bamboo and wood. This ensures that each piece boasts its own distinct pattern and adds a touch of natural beauty to your collection.

Q: What are your creation times?

A: Our creation times vary depending on the complexity of your order and current demand. Typically, it takes 3-5 days for us to craft your personalized clay figurines before they're ready to be shipped.

Q: Can I cancel my order after it's been placed?

A: We understand that circumstances may change. However, we only accept cancellations for orders within 24 hrs when they were placed in which you will be refunded for the full order amount. Please contact us as soon as possible if you need to cancel your order.

Q: Can I request a change to my order after it's been placed?

A: We'll try our best to accommodate any changes to your order. Please contact us promptly with your requested changes, and we'll let you know if it's possible. Changes may affect the production timeline and additional charges may apply.

Q: Can I change the shipping address for my order?

A: If you need to change the shipping address for your order, please contact us as soon as possible. We'll do our best to update the address before your order ships. However, once the order has been shipped, we may not be able to make any changes.

Q: When will my order ship?

A: Once your order has been placed and confirmed, we'll begin crafting your order. Our typical creation times range from 3-5 days. Once your order is ready to ship, you'll receive a notification with tracking information.

Q: How do I know when my order has shipped?

A: You'll receive an email notification with tracking information once your order has been shipped. You can use the provided tracking number to monitor the status of your shipment and estimated delivery date. If you have any questions or concerns about your order's shipping status, feel free to contact us for assistance.

Q: How do you protect the items during shipping?

A: We take great care in packaging your order to make sure it arrives safely. Each item is carefully wrapped and cushioned to protect your order as it is delivered to you.

Q: Can I buy the clay figurines separately without the plates?

A: No, at the moment, we only offer our clay figurines with the plates. However, we're continuously exploring new options and may consider offering standalone figurines in the future. Thank you for your understanding.

Q: Do you ship to other countries outside of the US?

A: No, currently we only ship within the US. We're working hard to expand our shipping options and hope to offer international shipping soon. Thank you for your patience as we grow our business to better serve our customers worldwide.

Q: How do I take care of the figurines and plates to keep them looking good?

A: Keeping your plate looking their best is easy! Simply wipe them gently with a soft, damp cloth to remove any dust or dirt. Avoid using harsh chemicals or leaving them in direct sunlight for prolonged periods.

Q: What if I'm not satisfied with my purchase? Can I return or exchange it?

A: As each of our clay figurines is customized to your specific preferences, we strive to ensure that you're delighted with your purchase. However, if your order arrives damaged or if there are any issues with craftsmanship due to our error, please contact us within 3 days of receiving your order, and we'll be happy to assist you with a return or exchange. Your satisfaction is our top priority, and we're here to make things right.

Q: Do you offer discounts for buying in bulk?

A: Yes, we do offer discounts for bulk orders. Whether you're buying for a special event or stocking up on gifts, we're here to help. Just get in touch with us, and we'll be happy to provide you with a personalized quote.

Q: How can I get in touch with customer support if I have more questions?

A: We're here to help with any questions you may have! You can reach us by emailing us at contact@hola-chris.com. Our friendly team is ready to assist you with anything you need.